12bag FAQ — All your questions answered in one place

To register, you will need:

• An active Bangladeshi mobile number
• A strong password (at least 8 characters)
• Must be at least 18 years old
• Internet connection

For large withdrawal amounts, you will need to complete KYC verification using your National ID card.

Only one account can be created per mobile number. If you attempt to register a second account with the same number, the system will block it automatically. Having multiple accounts violates 12bag's terms and conditions and may result in account suspension.

Registration takes less than 2 minutes. Enter your mobile number and password, then verify with an OTP — and you're done. The OTP typically arrives within 30 seconds.

On the login page, click the "Forgot password?" link → enter your registered mobile number → verify with an OTP code → set a new password. The whole process takes about 2 minutes.

KYC (Know Your Customer) verification is required for security purposes, typically before large withdrawals. Simply upload your national ID and a selfie — verification is usually completed within 24 hours. KYC is not mandatory for smaller withdrawals.

12bag supports deposits via Mobile Banking, e-wallets, and bank transfer. All methods are secure, and funds are credited to your account instantly.

The minimum deposit is BDT 100 and the minimum withdrawal is BDT 300. Maximum deposit and withdrawal limits depend on your account level and KYC verification status. VIP members can withdraw larger amounts.

Withdrawals to mobile banking and e-wallets are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. VIP members enjoy faster withdrawal processing.

Wait 5 minutes and refresh the page. If it still doesn't show up, contact us via live chat with your transaction reference number. Most issues are resolved within 1 hour.

Common reasons for a rejected withdrawal:

• KYC verification not completed
• Bonus wagering requirements not met
• Incorrect bank or mobile banking details
• Exceeding the maximum daily withdrawal limit

Contact support for more details about the issue.

After your first deposit following registration, a 150% welcome bonus is automatically credited to your account. The maximum bonus is up to BDT 5,000. You must make your first deposit within 30 days of registration to qualify.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus funds. For example, a 20x wagering requirement on a BDT 100 bonus means you need to wager BDT 2,000 before the bonus can be withdrawn.

A bonus popup appears every time you log in. Just click "Claim" and the bonus is added instantly. Log in 7 days in a row to unlock a special mega bonus. If you miss the popup, head to the Promotions section to find it.

Share your referral code with a friend. When they use it during registration, you'll earn up to BDT 500 in referral bonuses. Your friend will also receive a special sign-up bonus. There's no limit — earn a bonus for every friend you refer.

12bag offers a weekly cashback bonus. You'll receive a percentage of your total losses for the week back as cashback. The higher your VIP level, the higher your cashback rate. Check the promotions page for details.

12bag has over 1,000 games, including slots, fish games, Live Casino (baccarat, roulette, blackjack), Sports Betting, lottery, and much more. New games are added every week.

Yes. All games on 12bag use RNG (Random Number Generator) technology, ensuring results are entirely random and fair. Live games are broadcast in real time and audited by independent third parties.

If you get disconnected, the game is automatically suspended. Once you reconnect, you can resume right where you left off. If the session times out, your bet amount is returned to your account — no money is lost.

In Fish Game, different types of fish swim across the screen. You shoot them with a gun — each fish you hit earns you points. Bigger fish are worth more points. Earn enough points and you can win real money. You can boost your chances by using different weapons and strategies. For more details, Fish Game page here.

The 12bag VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You earn points on every bet you place — the more you play, the faster you level up. For the full points chart, On the VIP page Yes.

VIP members receive:

• Higher cashback rates
• Fast withdrawal processing
• Exclusive bonus offers
• Dedicated personal account manager
• Special Birthday Bonus
• Higher deposit and withdrawal limits

VIP points stay active for up to 12 months. If you play regularly, your points won't expire. You can redeem points for bonuses, free spins, or cash directly.

Download the 12bag app directly from the App page Download it from there. Separate versions are available for Android and iOS. The app is completely safe — we recommend only downloading it from the official source.

Start by restarting your phone, then reinstall the app. On Android, allow installation from unknown sources (Settings → Security → Unknown Sources). If your storage is full, free up some space. If the issue persists, send a screenshot to our support team.

Open the app and log in → Account Settings → Security → Enable Biometric Login. After that, you can log in using your fingerprint or Face ID. Make sure biometrics are set up on your device first.

Go to your account settings to activate a cooling-off period or self-exclusion. Cooling-off periods range from 24 hours to 30 days. For a longer break, you can self-exclude for 6 months or permanently. To learn more, Responsible Gaming Visit the page.

Yes, completely secure. 12bag uses 256-bit SSL encryption. Your personal information is never sold or shared with any third party. To learn more, Privacy Policy Read here.